Card-Related Inquiries
If you'd like to speak to someone regarding your current Visa card, acquiring a Visa card, or accepting Visa cards as a form of payment, please contact the appropriate member financial institution from the list below.
Financial Institutions
Bank of America
www.bofa.com
Customer Service
Toll-free: 1-800-441-6437 |
Collect Calls Outside Canada and USA
1-602-597-4438 |
Business Credit Cards
(416) 349-4100
Toll-free: 1-800-300-3084 |
General Inquiries
Toll-free: 1-800-400-4091
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Canadian Imperial Bank of Commerce
CIBC has formed a marketing alliance with Global Payments to offer credit and debit card payment processing solutions and additional payment products for merchants in Canada.
www.cibc.com
Customer Service:
(416) 785-3233
Toll-free: 1-800-465-4653 |
Additional Customer Service:
(416) 980-4653
Toll-free: 1-888-377-7797 |
Merchant Services:
Toll-free: 1-800-263-2970 /
1-800-361-8170 |
Lost & Stolen Cards:
(416) 785-8090 |
Automated Voice Authorizations:
(514) 861-8099
Toll-free:1-800-268-8241 |
Desjardins
www.desjardins.com
Customer Service:
Toll-free: 1-800-363-3380 |
Authorizations:
Toll-free: 1-800-361-8120 |
JPMorgan Chase Bank
www.jpmorganchase.com
Customer Service:
1-866-705-6755 or
416-332-2588 |
International:
Call Collect: 1-416-332-2588 |
Royal Bank
www.royalbank.com
Customer Service:
(416) 974-2615
Toll-free: 1-800-769-2512
| Merchant Sales & Services:
Toll-free: 1-800-268-8644 |
Lost & Stolen Cards:
(416) 974-5460 |
Scotiabank
www.scotiabank.com
Customer Service:
(416) 288-1460
Toll-free: 1-800-387-6556 |
Merchant Services:
(416) 288-1470
Toll-free: 1-800-265-5158 |
Lost & Stolen Cards:
(416) 288-1440 |
TD Canada Trust
www.tdcanadatrust.com
Customer Service:
(416) 307-7722
Toll-free: 1-800-983-8472 |
Merchant Services:
(416) 982-5005
Toll-free: 1-800-363-1163 |
Vancouver City Savings Credit Union
www.vancity.com
Customer Service:
(604) 708-7810
Toll-free: 1-888-990-9691
Travellers Cheques Inquiries
If you'd like to speak with someone regarding Travellers Cheques, please call 1-800-746-8051.
General Inquiries
If you'd like to speak to someone at Visa Canada regarding general inquiries, please:
Give us a call at 416.367.8472
Send e-mail to: askvisacanada@visa.com
Advertising & Sponsorships
If you'd like to reach someone at Visa Canada regarding Advertising or Sponsorships:
Give us a call at: 416.367.8472
Send e-mail to: askvisacanada@visa.com with Advertising & Sponsorships in the subject line.
Write to:
Visa Canada
P.O. Box 124
Toronto, ON
M5H 3Y2
ATTENTION: Advertising & Sponsorships
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